Frequently Asked Questions

Browse our collection, add books to your cart, and proceed to checkout. You'll need to provide your shipping details and payment information to complete your order. Note: You must be logged in to purchase books or packages.

Yes, you must be logged in to purchase books, writing class packages, or school memberships. Creating an account is free and allows you to track orders, save wishlists, and access member features.

We accept all major credit cards, debit cards, and PayPal for secure online payments.

Standard shipping typically takes 5-7 business days within the UK. International orders may take 10-14 business days depending on the destination.

Yes! We offer a 30-day return policy for unopened books in original condition. Please contact us to initiate a return or exchange. Return shipping costs are the customer's responsibility unless the item is defective.

Yes, we ship worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout.

Yes! Once your order ships, you'll receive a tracking number via email. You can also view your order status in the 'My Orders' section of your account.

Each book has an age rating (e.g., 5+, 7+, 9+) to help you choose appropriate content. Check the book details page for specific age recommendations.

We offer three packages: One-to-One (£270 per student) for personalized coaching, Small Group (£120 per student) for collaborative learning with up to 8 students, and School Class Package (£320 per classroom) for full classes of up to 30 students with online or in-person delivery.

Visit our Writing Classes page and choose your preferred package. You must be logged in to purchase. Fill out the inquiry form and we'll contact you to discuss scheduling. All packages run for 6 weeks at 1.5 hours per week.

All packages include: 6 weeks of 1.5-hour weekly sessions, structured 11+ writing practice, one published book (digital included), optional printed copies, and a certificate of completion. One-to-One includes tailored coaching and individual book publishing. Small Group includes collaborative group learning. School Class Package offers flexibility between online Zoom sessions or in-person school visits.

For One-to-One classes, each child creates and publishes their own individual book. For Small Group and School Class packages, the group collaborates to create one shared class book – teaching teamwork and shared creativity.

The School Class Package (£320 per class) is designed for full classrooms of up to 30 students. It includes live online Zoom sessions (available to all schools) or in-person school visits (London area only) for the complete 6-week course, collaborative class activities, structured 11+ writing practice, and one published class book (digital included, with optional printed copies).

In-person school visits are only available for schools located within the London area. Schools outside of London will receive the complete 6-week course exclusively via live online Zoom sessions, which provide the same high-quality instruction and interactive experience.

The School Class Package is for verified schools only and requires login to purchase. Schools should contact us to verify eligibility and discuss scheduling. Online Zoom delivery is available to all schools, while in-person visits are restricted to the London area only.

All online lessons are taught via Zoom. You will receive a meeting link before each scheduled session. Please ensure you have Zoom installed and a stable internet connection.

Yes, each student must have their own device (laptop, tablet, or computer with camera and microphone) to participate in online lessons. This includes siblings – each child enrolled requires their own device to ensure full participation and engagement.

Once payment is made, a place is reserved for your child, and no refunds or credits are issued under any circumstances. In extreme situations, refunds may be considered at the teacher's discretion. If your child is absent for any reason, refunds, credits, or alternative classes are not offered. Please ensure your child can attend before booking.

While refunds are not available, we may be able to reschedule if you contact us with as much notice as possible. Rescheduling is subject to availability and cannot be guaranteed.

We expect all students to behave respectfully during lessons. This includes being polite to the tutor and other students, arriving on time, having materials ready, and participating constructively. Disruptive or disrespectful behaviour may result in removal from the class without refund.

We offer three annual plans: Basic (£99/year) with Reading Zone and Play Zone access; Pro (£199/year) adding Creative Writing program with Story Builder; Premium (£499/year) with everything in Pro plus one live workshop, in-depth coaching, and up to 30 printed class books. All plans support unlimited students and staff.

Basic: Full Reading Zone and Play Zone access. Pro: Everything in Basic, plus author-led Creative Writing program, Story Builder tool, one digital class book project per year, and teacher resources. Premium: Everything in Pro, plus one live workshop (virtual or in-person), story development coaching, draft feedback, light editing, and class book printing (up to 30 copies).

The Reading Zone provides interactive lessons, comprehension quizzes, and story summaries based on our author's children's books. It's included in all school membership tiers and helps develop reading comprehension skills.

The Play Zone features educational games designed to reinforce learning through play. Games include word scrambles, memory matching, quizzes, and story-themed activities. It's included in all school membership tiers.

Story Builder is an interactive creative writing tool that helps students create their own stories with structured guidance. It's exclusively available to schools with Pro and Premium memberships – not included in Basic plans or available to individual users.

No, Story Builder is exclusively available to schools with Pro and Premium memberships. Individual users can access Reading Zone, Play Zone, and book creative writing sessions with the author, but Story Builder access is restricted to qualifying school subscriptions.

Pro tier includes one digital class book project per year with light author support and guidance. Premium tier includes one live workshop (virtual or in-person), in-depth story development coaching, feedback on drafts, light editing help, and support publishing up to 30 printed class books.

Yes! Schools with Premium membership can book additional live writing workshops at £150 per session. These can be delivered virtually via Zoom or in-person depending on availability and location.

Premium membership includes up to 30 printed copies of your class book. If you require additional copies, please contact us to discuss pricing for extra prints.

Yes, annual school memberships renew automatically unless cancelled before the renewal date. You'll receive a reminder email before renewal.

Visit our School Membership page, select your preferred plan, and you must be logged in to complete the purchase. You'll need to provide school details and billing information. Once activated, you can set up student accounts and begin using all included features.

Please contact us immediately through our Contact page or email us at info@parkerbooks.co.uk. We're here to help resolve any issues quickly.

We take data protection seriously. All personal information is stored securely using encryption, never sold to third parties, and used only to provide our services. See our Privacy Policy for full details.

For any questions not covered in this FAQ, please email us at info@parkerbooks.co.uk and we'll get back to you as soon as possible.