Terms & Conditions

1. Agreement to Terms

By accessing and using Parker Books' website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Use of Services

Our services include the sale of books, educational materials, and online writing classes. You agree to:

• Provide accurate and current information when creating an account or placing orders
• Maintain the confidentiality of your account credentials
• Use our services only for lawful purposes
• Not reproduce, distribute, or create derivative works from our copyrighted content without permission

3. Account and Login Requirements

To purchase books, writing class packages, or school memberships, you must create an account and be logged in:

• Account creation is free and requires a valid email address
• You are responsible for maintaining the confidentiality of your account credentials
• All purchases require login to process and track orders
• Parents/guardians must create accounts on behalf of children under 13
• School administrators create and manage student accounts for school memberships

4. Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

• Prices are in GBP and subject to change without notice
• Payment must be received before order fulfillment
• We accept major credit cards, debit cards, and PayPal
• You are responsible for any applicable taxes or duties
• You must be logged in to complete any purchase

5. Shipping and Delivery

We aim to process and ship orders within 1-3 business days. Delivery times vary based on location and shipping method selected. We are not responsible for delays caused by shipping carriers or customs.

6. Returns and Refunds – Book Orders

We offer a 30-day return policy for books in original, unopened condition:

• Contact us within 30 days of receiving your order
• Return shipping costs are the customer's responsibility unless the item is defective
• Refunds will be processed within 7-10 business days after we receive the returned item
• Damaged or defective items will be replaced or refunded in full including shipping costs

7. Creative Writing Class Packages

We offer three creative writing packages, all running for 6 weeks at 1.5 hours per week:

• One-to-One Package (£270 per student): Personalized coaching with individual attention, tailored 11+ writing strategies, and one solo published book (digital included, optional printed copies)
• Small Group Package (£120 per student): Collaborative learning with maximum 8 students per class, group sharing and idea building, structured 11+ practice, and one class book published (digital included, optional printed copies)
• School Class Package (£320 per classroom): For full classrooms up to 30 students. Available via online Zoom sessions (all schools) or in-person school visits (London area only) for the complete 6-week course, collaborative class activities, and one class book published (digital included, optional printed copies). Available to verified schools only.
• Platform: Online sessions conducted via Zoom. School Class Package also offers in-person delivery for London area schools only.
• In-Person Delivery Restriction: In-person school visits are exclusively available to schools located within the London area. Schools outside of London will receive the complete 6-week course via live online Zoom sessions.
• Device Requirement: Each student must have their own device (laptop, tablet, or computer with camera and microphone) for online sessions. This includes siblings.
• Class schedules are subject to availability and instructor discretion
• Students are expected to arrive on time with necessary materials ready
• All student work created during classes remains the property of the student
• Published Books: One-to-One creates individual books. Small Group and School Class create one collaborative class book as a team project.
• Login Required: You must be logged in to purchase any writing class package

8. Writing Class Payment & Refund Policy

Please read carefully before booking:

• Once payment is made, a place is reserved specifically for your child in the class
• Due to the nature of reserved spaces, no refunds or credits are issued under any circumstances
• In extreme or exceptional situations, refunds may be considered at the teacher's sole discretion on a case-by-case basis
• If your child is absent for any reason (illness, holiday, schedule conflict, etc.), refunds, credits, or alternative classes are not offered
• We strongly recommend ensuring your child can attend all scheduled sessions before booking

9. Rescheduling Classes

While refunds are not available, we understand things happen:

• If you need to reschedule, please contact us with as much notice as possible
• Rescheduling is subject to availability and is not guaranteed
• We reserve the right to cancel classes on our end due to unforeseen circumstances, in which case a full refund or rescheduled session will be offered

10. Student Behaviour and Conduct

We expect all students to behave respectfully during online lessons:

• Be polite and courteous to the tutor and other students at all times
• Arrive on time and be prepared with materials
• Participate constructively and follow instructions
• Keep cameras on during lessons unless otherwise agreed
• Ensure a quiet, distraction-free learning environment
• Disruptive, rude, or disrespectful behaviour may result in removal from the class without refund

11. School Membership Terms

We offer three annual school membership plans with different access levels:

• Basic Plan (£99/year): Full Reading Zone access (featuring author's children's books with interactive lessons and quizzes) and Play Zone access (educational games) for unlimited students and staff. Includes progress tracking dashboard.
• Pro Plan (£199/year): Everything in Basic, plus author-led Creative Writing program, Story Builder tool for creating stories, one digital class book project per year with light author support and guidance, teacher resources and guides, priority email support.
• Premium Plan (£499/year): Everything in Pro, plus one live writing workshop with author (virtual or in-person), in-depth story development coaching, feedback on drafts from author, light editing and formatting help, class book printing (up to 30 copies), featured placement on Young Authors page. Additional workshops available at £150/session.
• Reading Zone: Available in all tiers, provides interactive reading comprehension lessons based on our books
• Play Zone: Available in all tiers, features educational games reinforcing learning
• Story Builder: Exclusively available with Pro and Premium subscriptions only (not Basic, not individual users)
• Creative writing support is delivered by the author directly through structured programs and personal coaching
• Additional printed copies beyond 30 can be arranged at extra cost – contact us for pricing
• Membership fees are non-refundable once activated
• Annual subscriptions renew automatically unless cancelled before renewal date
• Login Required: You must be logged in to purchase school memberships
• Schools can create unlimited student and staff accounts with dashboard access to track progress

12. Access Permissions and Feature Availability

Different features are available based on membership type and login status:

• Reading Zone: Available to all school membership tiers (Basic, Pro, Premium). Login required to access lessons and track progress.
• Play Zone: Available to all school membership tiers and can be accessed by individual users. Login enhances experience with progress tracking.
• Story Builder: Exclusively restricted to Pro and Premium school subscriptions. Not available in Basic plan or to individual users under any circumstances.
• Creative Writing Packages: One-to-One, Small Group, and School Class packages can be purchased by logged-in users. School Class Package requires verified school status.
• Author Sessions: Individual members with a login can request and book creative writing sessions with the author via the booking form, subject to availability and custom pricing.
• All purchases (books, packages, memberships) require login to complete

13. Content Ownership and Publishing

Regarding student work and published content:

• All creative writing work produced by students during classes or using our platform remains the intellectual property of the student (or parent/guardian for minors)
• Published books created through our programs credit the student authors and are owned by them
• Parker Books retains the right to feature student work on our Young Authors page and promotional materials with appropriate credit and permission
• Schools with Premium memberships may have their class books featured on the Young Authors page
• Students and parents retain all rights to republish or distribute their work independently

14. Intellectual Property

All content on this website, including text, images, graphics, logos, and book content, is the property of Parker Books and protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

15. Privacy and Data Protection

Your privacy is important to us. We collect and use personal information in accordance with data protection laws:

• We collect only information necessary to provide our services (name, email, shipping address, payment details)
• Personal data is stored securely and never sold to third parties
• For children's classes, we collect parent/guardian contact information and student first names only
• Zoom recordings may be made for quality purposes with prior consent
• You may request access to, correction of, or deletion of your personal data at any time by emailing us
• We use cookies to improve website experience; you can manage cookie preferences in your browser

16. Limitation of Liability

Parker Books shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services, even if we have been advised of the possibility of such damages.

17. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after any changes constitutes acceptance of the new terms.

18. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of UK courts.

19. Contact Information

If you have any questions about these Terms and Conditions, Privacy Policy, or any other enquiries not covered here, please contact us:

• Email: info@parkerbooks.co.uk
• Website: parkerbooks.co.uk/Contact